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Resources
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POL110 Conflict of Interest Policy
Updated November 2021
The framework for ensuring the absence of conflict of interest.
![resources-illustration-POL-doc-system.jpg](https://hqai.contentfiles.net/media/images/resources-illustration-POL-SY.2e16d0ba.fill-600x400-c100.jpg)
PRO048 Complaint Management Procedure
Updated September 2020
Describing the process filing a complaint
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POL048 Complaint Management Policy
Updated September 2020
Ruling the management of Complaints
![resources-illustration-POL-doc-system.jpg](https://hqai.contentfiles.net/media/images/resources-illustration-POL-SY.2e16d0ba.fill-600x400-c100.jpg)
GUI125 - HQAI self-assessment Manual
February 2022
A handy overview for organisations on how to carry out their self-assessment.
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STD014 - HQAI self-assessment tool
June 2020
The tool for organisations undertaking a self-assessment as part of an HQAI audit.
![resources-illustration-POL-doc-system.jpg](https://hqai.contentfiles.net/media/images/resources-illustration-POL-SY.2e16d0ba.fill-600x400-c100.jpg)
PRO200 Facilitation Fund Procedure
Updated in August 2022
Hands-on: how to apply to the HQAI Facilitation Fund
![resources-illustration-POL-doc-system.jpg](https://hqai.contentfiles.net/media/images/resources-illustration-POL-SY.2e16d0ba.fill-600x400-c100.jpg)
POL200 HQAI Facilitation Fund Policy
Updated March 2022
Ruling the management of HQAI Facilitation Fund
![resources-illustration-POL-doc-system.jpg](https://hqai.contentfiles.net/media/images/resources-illustration-POL-SY.2e16d0ba.fill-600x400-c100.jpg)
GOV001 Articles of association
June 2020
We are an association! Read the founding articles here.
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