Contact & Complaints

We are here for your questions and inquiries

We are a team of passionate people who are happy to answer your questions. Our secretariat is in Geneva and we are heavy coffee drinkers, so join us for a cup. For easy-to-answer questions we work a lot through E-mail. Write to contact@hqai.org.

A safe place for complaints and appeals

Do you have a complaint against HQAI staff, contracted personnel (including auditors), interns, volunteers and members of HQAI governance bodies?
Does your organisation wish to file an appeal against an audit decision?

Please visit our complaints page and read more about our mechanisms, processes and rules for filing a complaint or an appeal.

Apply for an audit

You are interested in one of our services (certification, independent verification, benchmarking)?

We are happy to guide you through the process. To start, click here:

Ask your questions

Send us an e-mail to contact@hqai.org or use the form below for your inquiry.