“Non-fulfilment of a requirement” (ISO 9001:2005)
In terms of the CHS, this is the non-fulfilment of an organisational responsibility or key action, as expressed in indicators
Non-conformities can have different consequences. Some may be life threatening, but others can lead to inefficiencies in the organisation’s management system. Typically a non-conformity that has serious consequences and threatens the ability of the organisation to deliver a commitment of the CHS will be considered a Major non-conformity (Score 0).
Less dramatic non-conformities will usually be considered Minors (score 1). Nevertheless, an array of minor non-conformities that, individually, would not be serious, can indicate the existence of a Major non-conformity.