How is information collected and stored?

Adhering to its strict confidentiality policy, information collected by HQAI is confidential. The data can be used to provide consolidated information on one aspect or another of the reference standard, thus providing a useful source for learning for the sector, but under no circumstance is the individual data regarding an organisation shared without its express consent. However, ensuring a robust process also requires transparency. This is why a public summary indicating the organisation’s strengths and weaknesses at the level of standard commitments is published on our web site after the audit has been completed, with client organisations being encouraged to do the same on theirs.

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