benchmarking diagnosis


Benchmarking is a one-time independent and objective diagnosis of the situation of one or a group or organisations with regard to the Core Humanitarian Standard (CHS), good practices or commitments. Independent benchmarking is a first step for organisations towards aligning and integrating working approaches with those outlined in the CHS.

The process is lead by HQAI registered auditors who look at the partner organisation’s policies and processes, and collect information from various stakeholders, including communities and people affected by crisis.

Unless other audit services which consist of four-year cycles, Benchmarking is a one-time assessment that helps organisations to understand their strengths and weaknesses in the application of a reference standard.

Initial Audit includes site visits at the head office and at a sample of country programme sites. The feedback of vulnerable people and communities is collected on project sites. A report is produced identifying strengths and weaknesses in the implementation of the standard requirements.

From this one-time assessment - and depending on the audit findings - an organisation can choose to transfer to a certification or a verification programme whiting one year after the initial audit. For more information on HQAI transfer opportunities, please consult HQAI’s Third Party Quality Assurance Policy and Procedure.




For more information about HQAI's CHS Benchmarking service, including details about the procedure, application requirements and cost, please consult our Application page.


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