Advisory and Complaint Board
The Advisory and Complaint Board acts independently.
Its responsibilities include the handling of complaints made to or about HQAI, as well as safeguarding the rules of impartiality, confidentiality and avoiding conflicts of interests in the work of HQAI.
The members of the Advisory and Complaint Board collectively represent solid knowledge and competencies in the fields of CHS, quality assurance and mediation. The Board's responsibilities are further outlined in HQAI's statues (Articles of Association).
For more detailed information on how to file a complaint, please refer to the page Complaints & Appeals.